We want our billing and cancellation terms to be clear before you place an order. Background screening services are prepared for a specific request and often cannot be stopped once processing begins.
Background screening orders
Background Answers gathers and verifies information from public records and other authorized sources. Depending on the services selected, an order may include searches or verifications involving criminal history, employment, education, driving records, credit information, drug testing, identity information, or other requested screening services.
Because each order is prepared for a particular individual and customer, the results cannot be predicted or guaranteed. A search or verification may be complete even when it returns no record, no information, an unverifiable result, or information that differs from what the customer expected.
When an order may be cancelled
If you need to cancel an order, contact Background Answers as soon as possible. We will review whether processing has started.
- Before processing begins: We may be able to cancel the order and remove or refund the applicable service charge.
- After processing begins: The order generally cannot be cancelled, and the customer remains responsible for the full charge.
- Completed orders: Completed searches and verifications are not refundable solely because they returned no record, no information, an unverifiable result, or an unexpected result.
Why started orders cannot usually be cancelled
Once processing begins, Background Answers or its information providers may incur search, verification, court, laboratory, access, or other service costs. The work and information are specific to that order and cannot be stored or resold for another customer.
Duplicate charges and billing errors
If you believe you were charged twice, charged for a service you did not request, or billed incorrectly, contact us promptly. We will review the account and correct confirmed billing errors. Approved refunds will be returned through the original payment method when reasonably possible. Processing time may depend on the payment provider or financial institution.
How to request a cancellation or billing review
Contact us with your company name, order or invoice number if available, the date of the order, and a brief explanation of your request:
Background Answers by Aura Check LLC
Email: info@BackgroundAnswers.com
Phone: (813) 963-0004
Please do not send Social Security numbers, dates of birth, driver’s license information, payment-card numbers, report copies, or other sensitive personal information through ordinary email or the website contact form.
Additional terms
A customer service agreement, order form, product-specific terms, or written pricing agreement may contain additional or different billing and cancellation terms. If those terms conflict with this website policy, the applicable signed or accepted agreement controls.
Effective date: November 4, 2026