Effective date: November 4, 2026
Background Answers, an Aura Check company (“Background Answers,” “we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, disclose, and safeguard information when you visit this website, contact us, or submit a new-customer application.
This policy covers this public website. Background screening orders, candidate information, consumer reports, disputes, and related documents are handled through separate secure systems and may be subject to additional notices, agreements, and applicable law.
Information we collect
Information you provide
We may collect information you submit through our contact and account-application forms, including your name, business email, telephone number, job title, organization name, business address, website, industry, estimated screening volume, requested services, and message.
Do not submit sensitive personal information through ordinary website forms. This includes Social Security numbers, dates of birth, driver’s-license numbers, payment-card information, candidate records, identification documents, consumer-report details, or medical information. We will provide secure instructions when sensitive information or credentialing documents are legitimately required.
Information collected automatically
We and our service providers may automatically collect limited technical information such as IP address, browser and device type, operating system, referring pages, pages visited, approximate location derived from IP address, visit dates and times, and website interactions.
We may use cookies and similar technologies to operate the website, remember preferences, understand traffic, improve performance, prevent abuse, and measure content effectiveness. Your browser may allow you to block or delete cookies, although some features may not work as intended.
How we use information
We may use website information to:
- Respond to questions and requests;
- Evaluate and process new-customer applications;
- Verify business information and permissible business purposes;
- Provide information about screening services;
- Set up, support, and administer customer relationships;
- Operate, secure, troubleshoot, and improve the website;
- Detect fraud, misuse, security incidents, or unlawful activity;
- Maintain business records and enforce agreements; and
- Comply with legal, regulatory, contractual, and professional obligations.
Background-screening information
Information relating to applicants, employees, screening orders, consumer reports, authorizations, disputes, and report results should be submitted and accessed only through the designated secure screening platform or another secure method we authorize. Website forms are not intended for ordering reports or submitting candidate data.
Consumer-report information is handled according to applicable agreements, policies, and laws, which may include the Fair Credit Reporting Act and state or local requirements.
How we disclose information
We may disclose information when reasonably necessary to operate our business, including to website hosting, IT, email, analytics, form-processing, security, screening-platform, and support providers; professional advisers; government authorities or courts when required; parties involved in a business transaction; and other parties when you direct us or provide appropriate consent.
We do not sell website-contact or account-application information for monetary consideration.
Analytics, service providers, and external links
The website may use analytics, performance, security, spam-prevention, email-delivery, and operational providers. Those providers may process limited information under their own terms and privacy practices. Links to the customer portal or third-party websites are provided for convenience. We do not control their privacy or security practices.
Data retention
We retain website information for as long as reasonably necessary to respond to requests, evaluate applications, administer relationships, meet legal and contractual obligations, resolve disputes, maintain security, and enforce agreements. Periods vary according to the information and purpose.
Data security
We use administrative, technical, and physical safeguards designed to protect information appropriate to its nature. No transmission or storage system can be guaranteed completely secure. You are responsible for using the designated secure system and avoiding sensitive information in ordinary forms or email.
Your choices and privacy requests
You may request access to, correction of, or deletion of certain website information by contacting us. We may need to verify your identity and authority, and applicable law may permit or require retention.
Website-privacy requests differ from rights relating to a consumer report. If you seek a report, wish to dispute information, or want to exercise rights under the Fair Credit Reporting Act, contact us below and identify the employer connected with the screening so we can direct the request appropriately. Do not include sensitive personal information in ordinary email or website forms.
Children’s privacy
This business website is not intended for children under 13, and we do not knowingly collect their personal information through it.
Changes to this policy
We may update this policy periodically. We will post revisions here and update the effective date.
Contact us
Background Answers, an Aura Check company
Email: info@BackgroundAnswers.com
Phone: (813) 963-0004